Terms and Conditions — Service Professionals

(a) The Services include the provision of the Platform enabling you to provide different home-based services to end-customers registered on the Platform (“Customers”). IF assists you with determining amounts payable by Customers, facilitates efficient utilization of your time, maximizes your earning potential, and facilitates the transfer of payments from Customers to you.

(b) The services rendered by you are “Pro Services”. IF is not responsible for the provision of Pro Services. IF and its affiliates do not employ you or any other Service Professional, nor are you an agent, contractor, or partner of IF. You are solely liable and responsible for the Pro Services you provide through the Platform.

(c) The Platform is solely for your commercial use and is intended for use only within India.

(d) Prior to using certain parts of the Services, you are required to attend an orientation program at your local IF office. IF reserves the right to charge a non-refundable fee towards orientation/onboarding, which will be recovered from your earnings.

(a) To provide Pro Services through the Platform, you must create an Account on the Platform. You must be at least 18 years of age. You will be required to make a security deposit at the time of Account creation. IF will refund this amount (less any amounts owed) within 14 days of termination.

(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true.

(c) IF may undertake your background verification at your sole cost, through third parties, to fulfil due diligence and safety obligations. Your ability to use the Services shall at all times be subject to your background verification meeting IF's standards.

(d) You may only own, operate, and possess one Account.

(e) You are solely responsible for maintaining the security and confidentiality of your credentials. No person other than yourself has the right to access your Account.

(a) The Platform permits you to accept requests for Pro Services based on your availability (“Leads”).

(b) Ranking: Your ranking on the Platform is based on (i) your ratings, (ii) your location, and (iii) the number of Leads already accepted.

(c) IF Credits: You must maintain a minimum balance of credits (“IF Credits”) to access parts of the Services. A pre-determined amount of IF Credits will be deducted to accept Leads. The quantum of deductions will be communicated to you from time to time.

(d) Promotions and Subscription Packages: IF may, at its sole discretion, offer subscription packages, minimum business guarantees, or performance-based schemes. IF will compensate you if it is unable to provide the agreed minimum number of service requests, provided you meet the applicable conditions.

(e) IF reserves the right to withhold or deduct IF Credits if their use is determined to be fraudulent, in error, or in violation of these Terms.

(a) You may not engage another person to assist you in the provision of Pro Services (“Helper”) unless expressly permitted by IF. Where permitted: the Helper must be registered on the Platform; must be at least 18 years of age; must be of the same biological sex as you (for safety purposes); must be legally permitted to assist in the provision of services to Customers; and you may not use more than 1 Helper while providing a Pro Service.

(b) Any breach of these Terms by the Helper shall be considered your breach. You shall indemnify IF for any claims arising from the Helper's acts or omissions.

(c) There is no employment contract between IF and any Helper. You alone are responsible for compensating your Helper.

(a) IF may recommend certain products for your delivery of Pro Services to ensure genuine products are used. You may purchase such products from IF or any other provider acceptable to IF, provided the products comply with IF's recommended safety and quality parameters.

(b) Certain Non-Verifiable Products (such as disposables) must be purchased only from IF or its group companies to ensure quality and hygiene standards.

(c) IF may take appropriate measures, including re-training, if it reasonably suspects you have deviated from the recommended product list or used non-verifiable products from unauthorized third parties.

(a) IF will facilitate the payment of amounts from Customers to you as your limited payment collection agent. Payment facilitated by IF shall be considered the same as payment made directly by the Customer to you.

(b) IF shall derive its fee for providing marketplace services and issues a separate invoice to Customers. IF will retain its fee from amounts collected online and remit the balance to you.

(c) IF may, from time to time, advance certain amounts to you (“Business Advances”) upon your written request. All Business Advances must be repaid as per a pre-agreed repayment schedule.

(d) IF is authorized to deduct applicable charges from payments due to you, including charges for safety equipment, payment aggregators, onboarding fees, cancellation fees, or late fees.

(e) IF may defer a part of payment to you for a maximum period of 90 days for reasons communicated to you.

(f) Taxes: You are solely responsible for determining your own tax reporting requirements. IF is not responsible or liable for any tax liability you may incur. TDS deductions will be made at applicable rates under the Income Tax Act. TDS shall not be deducted on goods or physical materials.

(a) IF prohibits discrimination against Customers on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, or age.

(b) You must treat all Customers with courtesy and respect. IF reserves the right to withhold access to the Services if you behave towards any Customer in a discourteous, disrespectful, abusive, or unlawful manner.

(a) You may post reviews, suggestions, or other content on the Platform (“User Content”). You must not knowingly provide false or misleading information in any review.

(b) You grant IF a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, publish, distribute, modify, adapt, and create derivative works of the User Content in connection with the Services and for advertising and promoting the Services.

(c) IF may remove or restrict access to User Content that violates these Terms.

(a) You agree that IF may, in accordance with its Privacy Policy, collect and use your personal data.

(b) You consent to IF sharing your information with affiliates or third-party service providers for the purposes of providing the Services.

(c) Use of Artificial Intelligence: IF may use AI tools to enhance your profile pictures for standardization and consistency. By accepting these Terms, you grant IF the right to use your submitted photographs to generate AI-enhanced versions. You may replace your profile picture at any time through in-app settings. AI-enhanced profile pictures are exclusively for use within the IF Platform. Any use outside the Platform is at your own risk.

The Platform may include Third Party Services. IF makes no representations regarding Third Party Services and excludes all warranties and liabilities pertaining to them. Use of Third Party Services is solely at your own risk.

(a) You represent and warrant that all information you provide is complete, true, and correct, and shall remain so throughout the existence of these Terms.

(b) You shall not use the Services except as expressly permitted in these Terms. Without limitation, you shall not: infringe proprietary rights of any party; copy, distribute, or create derivative works of the Services; transmit viruses or harmful code; use automated devices to monitor the Services; use the Services unlawfully or for fraudulent activities; decompile or reverse engineer the Services; or violate applicable laws.

(c) In respect of Pro Services, you shall be fully responsible for their acceptance, delivery, and performance, including any express and implied warranties. All warranty obligations in respect of Pro Services are your sole responsibility.

(a) All Pro Services provided by you to a Customer must be provided only through the Platform. Any direct or indirect delivery of Pro Services outside the Platform shall be deemed a breach of these Terms and grounds for termination, unless you provide a satisfactory explanation.

(b) Nothing in this clause restricts you from providing similar services to any person other than a Customer, whether directly or indirectly, during the Period.

All rights, title, and interest in and to the Services, including all intellectual property rights, are owned by or licensed to IF. We grant you a non-exclusive, non-transferable, revocable, and limited license to use the Services in accordance with these Terms. Any rights not expressly granted are reserved by IF.

(a) These Terms remain in effect unless terminated (“Period”).

(b) IF may terminate your access immediately if you violate these Terms, cease to be a user, do not qualify under applicable law, breach the Privacy Policy, or for any legitimate business, legal, or regulatory reason.

(c) You may terminate these Terms at any time by informing IF in writing or by visiting the IF local city office.

(d) Upon termination: your Account will expire; the Services will time-out; your right to offer Pro Services and receive compensation terminates; and IF will pay all amounts owed to you (including security deposit and unutilized IF Credits) less any amounts owed to IF.

(a) The Services are provided on an “as is” basis without warranty of any kind.

(b) IF is merely a Platform that connects you with Customers. IF is not liable for fulfilment of bookings, performance of Pro Services, or any acts or omissions during the provision of Pro Services. All contractual terms in connection with Pro Services are between you and Customers.

(c) The relationship between IF and you is voluntary, non-exclusive, and on a principal-to-principal basis. IF does not provide supervision or control over Pro Services.

(d) You represent that you have obtained all necessary licenses, permits, authorizations, and tax registrations required to offer and provide Pro Services.

(e) Your continued use of the Services is subject to maintaining a minimum rating threshold communicated by IF. If your rating falls below the threshold, access may be temporarily blocked and you may be required to attend a training session.

(f) You undertake not to make negative or defamatory statements about IF, its brand name, domain, trade marks, or goodwill.

(g) To the maximum extent permitted by law, IF's liability shall be limited to the amount of commission received in respect of a particular booking. In no event shall IF's total liability to you exceed INR 5,00,000 (Rupees Five Lakhs). Your liability to IF shall not exceed INR 5,00,000 (Rupees Five Lakhs).

(a) You shall indemnify and hold IF, its affiliates, officers, employees, directors, agents, and representatives harmless from and against any claim, losses, liabilities, damages, and costs (including attorneys' fees) arising out of your use of the Services, provision of Pro Services, or violation of these Terms.

(b) IF shall indemnify and hold you harmless from and against any claim arising out of IF's gross negligence, fraud, or willful misconduct.

(a) You may raise disputes through: (i) contacting an IF employee at your local city office; (ii) the Service Professional helpline; (iii) focus group discussions organized by IF; (iv) IF's complaints process; or (v) the grievance redressal procedure.

(b) Unresolved disputes shall first be referred to mediation in good faith.

(c) These Terms shall be governed by the laws of India. Courts in New Delhi shall have exclusive jurisdiction.

(d) If mediation fails within 45 days, disputes shall be resolved by arbitration in New Delhi in accordance with the Arbitration and Conciliation Act, 1996. The tribunal shall consist of 1 (One) arbitrator mutually appointed by both parties. The language of arbitration shall be English. The arbitrator's decision is final and binding. Each party bears its own costs.

You may contact our designated Grievance Redressal Officer with any complaints or queries relating to the Services or these Terms:

Name: Karthik Harimurthy
Designation: Associate Vice President
Email: grievanceofficer@instafix.in
Address: 3rd Floor, 36/1, 3rd Cross Rd, above Third Wave Cafe, Govindaraja Nagar Ward, Chandra Layout, Vijayanagar, Bengaluru, Karnataka 560040

We shall ensure that your complaint is resolved within timelines prescribed by applicable laws.

InstaFix will not penalize you in any form or manner if you are found to have membership in a trade union or engage in any form of collective action or bargaining.

(a) Changes to Terms: Revisions to these Terms are effective upon the expiry of 7 days of being posted on the Platform. Your continued use of the Platform after 7 days constitutes acceptance of the revised Terms.

(b) Modification/Discontinuation of Services: IF reserves the right to add, modify, or discontinue any Services by providing at least 30 days' prior notice. In case of discontinuation, IF may buy back unused IF-branded consumables purchased in the preceding 3 months, provided they are unused, undamaged, in marketable condition, and brought to IF's notice within 30 days.

(c) Severability: If any provision is found unlawful or unenforceable, the remaining provisions continue in effect.

(d) Assignment: You may not assign your rights under these Terms without IF's prior written consent. IF may assign its rights without prior notice.

(e) Notices: All notices to IF should be sent to legal@instafix.in.

(f) Force Majeure: IF shall have no liability for delays or failures caused by events beyond its reasonable control.

(g) Relationship between Parties: Nothing in these Terms creates a relationship of partnership, agency, joint venture, or fiduciary relationship between the parties.