Terms and Conditions

(a) The Services include the provision of the Platform that enables you to arrange and schedule different home-based services with independent third-party service providers (“Service Professionals”). IF facilitates the transfer of payments to Service Professionals for the services they render to you.

(b) The services rendered by Service Professionals are referred to as “Pro Services”. IF does not provide the Pro Services and is not responsible for their provision. Service Professionals are solely liable and responsible for the Pro Services they offer through the Platform. IF and its affiliates do not employ Service Professionals, nor are they agents, contractors, or partners of IF.

(c) The Platform is for your personal and non-commercial use only, unless otherwise agreed. The Platform is intended for use only within India.

(d) A key part of the Services is IF's ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings or as part of promotional strategies. You may opt out by contacting IF at support@instafix.in, though this may impact IF's ability to provide the Services.

(e) IF Credits: IF may offer promotional codes redeemable for credits (“IF Credits”). IF Credits (i) must be used lawfully and only for specified purposes, (ii) shall not be duplicated, sold, or transferred without IF's consent, (iii) may be disabled at any time without liability, (iv) are not valid for cash, and (v) may expire prior to use. IF reserves the right to withhold credits if their use is determined to be fraudulent or in violation of these Terms.

(a) To avail the Services, you must create an account on the Platform (“Account”). You must be at least 18 years of age.

(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details in the event of any change.

(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any unauthorized use or breach of security.

(d) You are liable and accountable for all activities that take place through your Account. We shall not be liable for any unauthorized access to your Account.

(e) You agree to receive communications from us regarding (i) payment requests, (ii) information about our Services, (iii) promotional offers, and (iv) any other matter in relation to the Services.

(a) Our Platform may allow users to post comments, reviews, suggestions, feedback, or other content (“User Content”).

(b) We may request reviews from you about Service Professionals. You must not knowingly provide false or misleading information. We reserve the right to remove you from the Platform if we determine you are not an appropriate user.

(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, publish, display, store, distribute, modify, adapt, and create derivative works of your User Content for the functioning of and in connection with the Services, and for advertising and promoting the Services.

(d) You hereby waive any claims arising out of any moral rights relating to the User Content.

(e) IF may, without notice, remove or restrict access to User Content that violates these Terms.

(a) You agree that we may, in accordance with our Privacy Policy, collect and use your personal data.

(b) You consent to us sharing your information with affiliates or third-party service providers. We may use data pertaining to your use of the Services for analytics, trend identification, and experience enhancement.

(c) We may be directed by law enforcement agencies to disclose data in relation to you in connection with criminal or civil proceedings. In such instances, we shall have the right to share such data with relevant agencies.

(a) Orders: The Platform permits you to request Pro Services at a time of your choosing based on available slots. We use reasonable efforts to find a Service Professional for the requested time. If none is available, we will contact you to find an alternative.

(b) Confirmation: Once you place a request, you will receive confirmation via SMS, email, or push notification. Once a Service Professional is identified, you will receive confirmation in-app or via SMS, email, or push notification.

(c) Cancellations: Bookings cancelled before confirmation will not be charged. IF's cancellation policy sets out applicable cancellation fees.

(d) Substitution: In case of unavailability or cancellation by a selected Service Professional, we will offer you a substitute from among our registered Service Professionals.

(a) IF reserves the right to charge you for the different Services you may avail from time to time.

(b) You shall be required to pay Service Professionals the amount indicated at the time of booking, as well as amounts towards any additional Pro Services, out-of-pocket expenses, and goods required for the Pro Service (“Charges”). IF reserves the right to charge a convenience fee (“Fees”) for facilitating the booking. Your final bill may include additional charges including a safety fee, warranty fee, or insurance fee.

(c) You may make payments through credit cards, debit cards, net banking, wallets, UPI, or cash upon completion. IF reserves the right to modify the available modes of payment.

(d) All Charges and Fees are subject to applicable taxes.

(e) Charges and Fees that you pay are final and non-refundable, unless otherwise determined by IF or required by applicable law.

(f) Cancellation: You may cancel your request prior to the Service Professional's arrival, in which case a cancellation fee may apply in accordance with IF's cancellation policy.

(g) IF does not designate any portion of your payment as a tip or gratuity to the Service Professional. Gratuities are voluntary.

(a) IF prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, or age.

(b) You must treat all Service Professionals with courtesy and respect, and provide them with a safe, clean, and appropriate location to perform Pro Services. Service Professionals may refuse to perform Pro Services if you have not provided such an environment or behave inappropriately.

(c) If a Service Professional behaves in a manner that is discourteous, disrespectful, abusive, or inappropriate, you must report such incident to grievanceofficer@instafix.in within 48 hours.

The Platform may include services, content, or information made available by a third party (“Third Party Services”). IF makes no representations regarding Third Party Services and excludes all warranties and liabilities arising from them. Use of Third Party Services is solely at your own risk.

(a) You represent and warrant that all information you provide is complete, true, and correct, and you undertake to immediately notify us of any change.

(b) You shall not use the Services in any manner except as expressly permitted in these Terms. Without limitation, you shall not: (i) infringe any proprietary rights of any party; (ii) copy, distribute, modify, or create derivative works of the Services without authorization; (iii) transmit viruses or harmful code; (iv) use automated devices to monitor the Services; (v) engage in unauthorized data collection; (vi) use the Services unlawfully or for fraudulent activities; (vii) decompile or reverse engineer the Services; or (viii) violate applicable laws.

(c) You shall not directly or indirectly solicit or encourage a Service Professional to cease their engagement with the Platform or to provide services independently outside the Platform.

All rights, title, and interest in and to the Services, including all intellectual property rights, are owned by or licensed to us. We grant you a non-exclusive, non-transferable, revocable, and limited license to use the Services in accordance with these Terms. Any rights not expressly granted are reserved by IF.

(a) We may restrict, deactivate, or terminate your access to the Services immediately if you violate these Terms, cease to be a user, do not qualify under applicable law, or for any legitimate business, legal, or regulatory reason.

(b) You may terminate these Terms at any time by sending a notice to support@instafix.in.

(c) Upon termination, your Account will expire and the Services will time-out. Clauses intended to survive termination shall remain in effect.

(a) The Services are provided on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise.

(b) IF is merely a Platform that connects you with Service Professionals. IF shall not be liable for the performance of Pro Services by any Service Professional, or for any acts or omissions of Service Professionals during their provision of Pro Services. By booking Pro Services, you are entering into a contract with the relevant Service Professional.

(c) To the maximum extent permitted by law, IF's liability shall be limited to the amount of commission IF receives in respect of a particular booking. In no event shall IF's total liability to you exceed INR 10,000 (Rupees Ten Thousand).

You shall indemnify and hold IF, its parent companies, subsidiaries, affiliates, officers, employees, directors, agents, and representatives harmless from and against any claim, demand, lawsuits, losses, liabilities, damages, and costs (including attorneys' fees) arising out of your access to or use of the Services, violation of these Terms, or any violation of these Terms by any third party using your Account.

(a) These Terms shall be governed by the laws of India. Courts in New Delhi shall have exclusive jurisdiction over all issues arising out of these Terms.

(b) Any disputes shall be resolved by arbitration in New Delhi in accordance with the Arbitration and Conciliation Act, 1996. The tribunal shall consist of 1 (One) arbitrator appointed by IF. The language of arbitration shall be English. The decision of the arbitrator shall be final and binding. Each party shall bear its own costs.

You may contact our designated Grievance Redressal Officer with any complaints or queries relating to the Services or these Terms:

Name: Karthik Harimurthy
Designation: Associate Vice President — Customer Experience
Email: grievanceofficer@instafix.in

We shall ensure that your complaint is resolved within timelines prescribed by applicable laws.

(a) Changes to Terms: The Terms are subject to revisions at any time. All changes are effective immediately upon being posted on the Platform. Your continued use of the Platform constitutes acceptance of any revised Terms.

(b) Severability: If any provision is found unlawful or unenforceable, the remaining provisions continue in effect.

(c) Assignment: You may not assign your rights under these Terms without IF's prior written consent. IF may assign its rights without prior notice.

(d) Notices: All notices to IF should be sent to support@instafix.in.

(e) Force Majeure: IF shall have no liability for delays or failures caused by events beyond its reasonable control, including acts of God, strikes, war, or regulatory orders.