Privacy Policy

We collect the following types of information:

Information you provide:

• •Name and mobile number (for booking and communication)
• •Service address and pincode (for professional dispatch)
• •Notes or job descriptions you provide
• •Professional application details (name, phone, service, areas served)

Information collected automatically:

• •Device type, browser, and OS (for analytics)
• •IP address and approximate location
• •Pages visited and booking flow interactions (via Google Analytics)
• •Session recordings (via Microsoft Clarity — anonymised)

• •To process and confirm your service bookings
• •To assign a verified professional near your location
• •To send booking confirmations, reminders, and updates via SMS/WhatsApp
• •To process payments securely via Razorpay
• •To respond to customer support queries
• •To improve platform performance and user experience
• •To send occasional promotional offers (you can opt out anytime)

We do not sell your personal data. We share limited data only with:

• •Assigned professionals — your name, address, and phone (masked) for service delivery
• •Razorpay — for secure payment processing (governed by Razorpay's privacy policy)
• •Exotel — for call masking and SMS delivery (your real number is never shared with professionals)
• •Google Analytics & Microsoft Clarity — anonymised usage data for platform improvement
• •Supabase — our backend database provider, operating under EU-standard data protection

When a professional calls you through InstaFix, your real phone number is masked via Exotel's call masking service. The professional sees only a virtual number. Your actual mobile number is never shared with any professional.

• •Booking data is retained for 3 years for warranty and dispute resolution purposes.
• •Account data is retained until you request deletion.
• •Payment records are retained for 7 years as required by Indian tax law.
• •Analytics data (Google Analytics) is retained for 14 months.

You have the right to:

• •Request a copy of personal data we hold about you
• •Request correction of inaccurate data
• •Request deletion of your account and associated data
• •Opt out of marketing communications at any time
• •Withdraw consent for data processing (may affect service availability)

To exercise any of these rights, email support@instafix.in.

InstaFix uses cookies to maintain session state, remember preferences, and collect anonymised analytics. By using instafix.in, you consent to our use of cookies. You can disable cookies in your browser settings, but some features may not work correctly.

InstaFix services are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If we become aware that a child has provided personal information, we will delete it promptly.

We use industry-standard security measures including HTTPS encryption, Supabase Row Level Security (RLS), and Razorpay's PCI-DSS compliant payment infrastructure. While we take all reasonable precautions, no internet transmission is 100% secure.

We may update this privacy policy from time to time. We will notify you of significant changes via SMS or email. Continued use of InstaFix after changes constitutes acceptance of the updated policy.